Original prompt Support
Analyze support handoffs
The prompt
Analyze [ticket timelines] for waiting periods, repeated questions and ownership changes. Separate customer wait time from internal handling time and propose process experiments with measurable outcomes.
Copyable text only. No model runs here, and no source material is uploaded.
When to use it
Review where a support process stalls across repeated handoffs and identify opportunities to reduce duplicated questions.
Prepare the source material
- Ticket timelines
- Team boundaries
- Escalation rules
Review before using the result
Use consistent timestamps and exclude automated status events that do not represent real work.