Connector concept Support

ScreenSteps

Turn a documented support procedure into a decision path for a new agent.

Explore the concept

Procedure steps

Branch conditions

Escalation rules

ScreenStepsSource context

Human review

Illustrative source map · no connection or execution

A practical scenario

A new support agent needs a safe procedural path. Turn the approved steps into branches with expected observations and explicit conditions for stopping and escalating.

Source material to consider

Procedure steps
Branch conditions
Escalation rules

Before designing a connection

Include stop conditions when the customer's situation falls outside the documented procedure.