Illustrative workflow Support
Customer sentiment score
Explore the evidence behind account sentiment while keeping uncertainty visible.
The approach
Apply the supplied rubric to each conversation, cite the supporting phrases and show conflicting evidence. Report insufficient evidence instead of forcing a score.
Prepare the source material
- Selected conversations
- Time window
- Scoring rubric
Expected output
A rubric-based review with evidence excerpts, uncertainty and suggested follow-up questions.
Output specification for an illustrative workflow; no generated result is claimed.
From context to review
Selected conversations
Time window
Scoring rubric
Customer sentiment scoreWorkflow plan
Human review
Review before using the result
A sentiment label is an interpretation, not a fact about a person's feelings or future renewal decision.